Privacy Policy
Updated:
Sep 28, 2024
Krishna Children’s Hospital (“we”, “our”, “us”) is committed to protecting your privacy when you visit our website or contact us online. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Acceptance of Terms
By using this website, you agree to the terms of this Privacy Policy.
Information we collect
We may collect the following types of information when you use our website:
Information you provide directly
Contact forms: name, email address, phone number, preferred appointment time, and message.
Newsletter sign‑up: name and email address.
Feedback or enquiry forms: any details you choose to share.
Automatically collected information
Technical data such as IP address, browser type, device type, pages visited, and time spent on the site, collected through cookies or similar technologies
This information is generally aggregated and does not personally identify you.
We do not ask you to submit detailed medical records or confidential health information through public forms on the website.
How we use your information
We may use the information collected to:
• Respond to your enquiries, appointment requests, or messages.
Provide you with information about our services, health education content, or events you have requested.
Improve our website’s design, content, and performance.
Maintain security and prevent misuse or unauthorised access.
• Comply with legal or regulatory obligations where required.
We do not sell your personal information to third‑party marketers.
Cookies and analytics
Our website may use cookies, pixels, or similar technologies to:
• Remember your preferences (such as language or form details)
• Understand how visitors use our website in order to improve navigation and content.
• Measure the effectiveness of our digital communication.
You can usually manage or disable cookies through your browser settings. If you choose to disable cookies, some parts of the website may not function optimally.
How we share information
We may share your information only in limited situations:
With trusted service providers (such as website hosting, email, or analytics partners) who are bound by confidentiality obligations and may only use the data to provide services to us.
When required by law, regulation, court order, or authorised government request.
When necessary to detect, prevent, or address fraud, security issues, or threats to safety.
We do not share your information with unrelated third parties for their own advertising or sales activities.
Children’s privacy
Our website is intended to provide information to parents, caregivers, and families. We do not knowingly collect personal information directly from children under the age of 18 through the website.
If you believe a child has provided personal information to us online without parental consent, please contact us so we can delete this information where appropriate.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect the information collected through our website from unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you should avoid sending highly sensitive medical or financial information through general website forms.
Links to other websites
Our website may contain links to external websites that are not operated by Krishna Children’s Hospital. We are not responsible for the content or privacy practices of these third‑party sites.
When you follow a link to another site, you should review that site’s own privacy policy.
Your choices and rights
Depending on your local laws, you may have the right to:
• Access the personal information we hold about you
• Ask for corrections if your information is incomplete or inaccurate
• Request deletion of certain information, subject to legal and record‑keeping requirements.
• Withdraw consent for specific uses, such as marketing emails.
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.
Contact us
If you have questions about this Privacy Policy or how your information is used, please contact:
Krishna Children’s Hospital
Address: 11-5-423/B, Niloufer Rd, Red Hills, Lakdikapul, Hyderabad
Updates to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements.
The “Effective date” at the top indicates when this version came into force. Continued use of the website after changes are posted means you accept the revised policy.